As a technical person, who works on electronic devices and provides advise on technology, which a person should purchase based on their usage. I have utilised device ratings and customer reviews when looking for appropriate devices.
As a people we should look to purchase products and provide reviews, rather than just liking or to favourite a product or a service. The effect of just liking or to favourite, based on reading about or just seeing a post which looks good has no benefits for the business owner in the long term.
There are ways in which providing a rating and review can help with the prosperity and improving your experience with that business, which can include
- More people will be aware of other people who have the a product.
- A community of users can be built who can have a say in how the product is developed to meet your specific needs.
- There may be giveaways or rewards for more loyal custom and genuine product feedback.
In this increasing internet purchasing age we are now using more and more customer reviews to purchase, this should be the same with black businesses if you have used the service then you should comment or leave a favourite, rather than if you have not.
As a consumer you will know the importance of a customer review. If people just like or favourite a product it does not say much. A comment about a past experience will help otherwise it is pointless as a company cannot provide the same great service/product to more customers due to your actions.